Sr. Application Engineer (Remote only - must live is U.S.)

OverviewThe Senior IWMS Application Engineer’s primary responsibility is leading the successful deployment and support of IWMS Applications. The Sr. AE works closely with the AFS project team and client stakeholders during the initial deployment and throughout the entire engagement lifecycle.This role also serves as the company’s lead technical expert in all areas of software development, integration, and information technology.Essential FunctionsIWMS Solutions Development and DeploymentWork with customer stakeholders (e.g., facilities management, HR, IT) to analyze existing systems, data, and business processes, and translate these to new IWMS software functional and technical requirements.Deploy, customize, upgrade, and troubleshoot commercial off the shelf and SaaS IWMS software. This includes, but is not limited to, configuring authentication, data and systems integrations, workflow rules, and email notifications.Perform data mapping, manipulation, and migration using proprietary and industry standard tools such as MSSQL Server, Data Grip, etc.Clearly communicate functional and technical requirements to project stakeholders in an efficient and timely manner.Conduct Quality Assurance Testing, help manage User Acceptance Testing, enter and resolve issues in the defect tracking system.Act as Technical Lead and collaborate with internal personnel and external vendors to support delivery of IWMS solutionsCustomer SupportTroubleshoot first and intermediate support tickets. Ensure adherence to Help Desk SLA’s to drive customer satisfaction.Work with customers to promote product adoption by identifying areas of deficiency and making recommendations for system improvements and expansion.Provide professional services to develop custom reports, dashboard, metrics, functionality, and integrations upon customer request and internal approval.Training & DocumentationProvide Archibus End-User and System Management training to new and existing customers.Contribute to written training manuals and support materials.Create and manage software specifications, systems documentation, and knowledgebase articles.GeneralStay current with IWMS product enhancements, supporting technology, and industry standards as directed.Lead/mentor junior personnel.Manage and maintain the company development environments and source control ensuring adherence to company processes and coding standards.Adhere to documented company standards and maintain accurate time tracking and task notes - ensuring accurate schedule planning, resource allocation, and customer billing.Other duties as assigned.