About the Role
Pharmacy/Durable Medical Equipment company is looking for a fast-learning, and highly organized Data Entry & Patient Support Specialist to join our growing DME (Durable Medical Equipment) pharmacy team. This role combines attention to detail with excellent customer service. You’ll be responsible for managing documentation, supporting patients and providers, and helping ensure that every order moves smoothly from intake to delivery.
We’re looking for someone who thrives in a dynamic environment, has excellent phone and interpersonal skills, and knows how to turn a difficult situation into a positive one. If you’ve worked in a pharmacy, medical office, or DME setting—and you’re a proactive problem solver—we’d love to meet you.
Key Responsibilities
Accurately enter patient information, prescriptions, and insurance data
Upload and organize key documents: referrals, faxes, medical records, PODs, etc.
Maintain up-to-date order tracking and documentation across systems
Follow up with providers and patients for missing items or corrections
Professionally answer calls, triage questions, and relay accurate information
Greet patients, providers, and callers with professionalism and empathy
Help de-escalate issues and resolve patient/provider concerns when they arise
Coordinate with intake, billing, and delivery teams to ensure timely fulfillment
Ensure all patient information remains HIPAA-compliant and secure
Required Qualifications
Prior experience in a pharmacy, DME company, or medical office
Proficient with digital tools such as EHRs, CRMs, spreadsheets, and file management
Fast learner with the ability to adapt to evolving processes
Excellent multitasking and time management skills
Strong written and verbal communication
Friendly, professional demeanor and clear phone etiquette
Detail-oriented and calm under pressure
High school diploma or equivalent required
Bilingual (English/Spanish) strongly preferred
Bonus Skills (Preferred but Not Required)
Familiarity with GoHighLevel CRM and Monday.com project management
Adobe Acrobat (fillable forms, uploads)
Proficiency in Excel and/or Google Sheets
Experience with insurance verification, authorizations, or DME billing
Reception/front-desk experience in a healthcare setting
Schedule & Compensation
Monday–Friday, Full-Time
Occasional weekend or after-hours availability a plus
Competitive hourly pay based on experience
Clear path for advancement into billing, intake, or management roles