Service Lane Manager - Lone Star Chevrolet

Summary:The Service Lane Manager is responsible for overseeing the daily operations of the service drive, managing workflow, labor, and customer interactions to ensure an efficient, customer-focused experience. This role supports the Service Manager/Service Director in achieving department goals and maintaining high operational standards.Duties and Responsibilities:Manage the service lane workflow to maximize efficiency and productivity.Oversee technician scheduling, work distribution, and labor cost control.Monitor KPIs and service drive performance, identifying areas for improvement.Ensure accurate and timely documentation of all service activities.Address customer concerns, complaints, and escalations promptly and professionally.Support sales of additional services and products to meet department goals.Conduct regular performance reviews of walk-arounds, active deliveries, and menu closes.Maintain compliance with safety standards, policies, and procedures.Collaborate with the Service Manager, Parts Manager, and other departments as needed.Quality-check repair orders for accuracy, warranty compliance, and dealership standards.