Vacancy caducado!
- Create incidents and service requests on behalf of clients when needed
- Set the priority for resolving incidents based on impact and urgency
- Investigating and diagnosing incidents and researching solutions
- Responsible for updating service requests
- Escalate appropriately to Network and Systems teams
- Develop and improved internal processes and procedures
- Mentor, guide or help Tier I and II support folks on how to provide quality services
- Delegate tasks accordingly based on requests in queue
- Provide
- Ensures organizational standards based on ITIL principles are implemented
- Proven experience as a Service Desk professional in IT Call Center or Service Desk environment; this is a heavy phone support role!
- Effectiveness in communication clearly to team members at all levels
- Ability to manage multiple requests or projects simultaneously
- Experience in providing top notch service to executive leadership team members or other stakeholders
- Solid background in troubleshooting Windows and MS application environments
- Familiar in learning and supporting enterprise level proprietary software or applications
- Experience in diagnosing Network and Systems issues for escalation
- Experience within Enterprise level Desktop Support or Service Desk environments
- Bachelor's Degree REQUIRED.
Vacancy caducado!