Quality Assurance Analyst

Conduct case-worker case file reviews for quality assurance standards and compliance. Provide technical feedback to caseworkers as required and/or requested.Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.Submit weekly QA reports in a timely manner to the Project Director.Present consistent feedback to management regarding areas that need improvement.Ensure 100% of clients participate in the client satisfaction survey.Ensure all clients receive a return call within 24 hours of calling and leaving a message.Review quality assurance standards, study existing policies and procedures and interview personnel and patients to evaluate effectiveness of quality assurance programs.Creates, implements, and monitors standard operating procedures.Other duties as assignedWORK ENVIRONMENT AND PHYSICAL DEMANDSExtensive sitting, computer, phone and deskwork required; work primarily in a defined office environment, with specified hours, although flexible hours may be required; interacts one on one and in groups with individuals from a diverse range of backgrounds; availability for occasional out of office meetings, conferences, training and other events may be required; travel may be required.