Patient Service Representative (Privia Gulf Coast Imaging)

Overview of the Role:The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel. Essential Job Duties:Greet patients and visitors in a prompt, courteous and helpful manner.Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.Assist new patients in completing all necessary paperworkCollect all patient insurance informationDirect patients to PFS to update new insurance charges or to make financial agreementsCommunicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.Schedule patients return appointments.Participate when necessary with other staff members to seek account resolution.Batch and balance all monies and transactions entered in the system daily.Completes all daily activity reports at the end of the scheduled shift.Participates in educational and developmental activities.Maintain patient flowFollow HIPAA guidelines.Other duties as required