Description The Help Desk Analyst III is a critical role within our IT department. They are responsible for providing high-level technical support and assistance for our company's systems, software, and hardware, resolving complex technical issues, and supporting the IT team on various projects. The successful candidate will have excellent problem-solving skills and a strong customer service orientation.
Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
Serve as the highest level of escalation, handling the most difficult and complex cases that junior team members are unable to resolve.
Exhibit exceptional problem-solving skills to diagnose and resolve unique, non-recurring problems.
Collaborate and communicate with technical and non-technical staff to ensure efficient operation of the company's desktop computing environment.
Coordinate with the technology team to plan and implement system upgrades and rollouts.
Train and guide staff on hardware and software usage.
Document, track and monitor problems to ensure a timely resolution.
Test and evaluate new technology for the company.
Perform remote troubleshooting and diagnostics using utilities and tools.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years’ experience in a help desk support role.
Proficiency in troubleshooting network issues and operating systems.
Extensive experience with Windows/Mac OS and Office 365.
Exceptional problem-solving abilities.
Strong written and verbal communication skills.
Ability to multitask and manage time effectively.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .