Job Description:
We are seeking a dedicated and professional Customer Support Specialist to join our team in Houston, TX. In this role, you will serve as the primary point of contact for our clients, providing timely and effective assistance to ensure a positive customer experience. You will work closely with internal departments to resolve issues and enhance service delivery.Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and ticketing systemTroubleshoot issues and provide accurate information and solutionsDocument customer interactions and maintain detailed records of issues and resolutionsCollaborate with internal teams to address and resolve complex customer concernsIdentify patterns in support requests and suggest improvements to processes and servicesFollow up with customers to ensure satisfaction and issue resolutionUphold the company’s standards for customer care and communication