Customer Support Assistant

Job DescriptionWe are seeking a highly motivated Customer Support Assistant to join our team. In this role, you will be the first point of contact for our customers, addressing inquiries, providing product information, and ensuring overall customer satisfaction. This position is an excellent opportunity to develop your skills in customer service while contributing to the success of the company.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and friendly manner.Assist with troubleshooting and resolving customer issues or concerns.Provide accurate product and service information to customers.Process orders, returns, and exchanges as needed.Maintain customer records and update information in the database.Collaborate with team members and other departments to resolve customer problems effectively.Ensure timely follow-up and resolution of customer issues.