Client Experience Coordinator

Job DescriptionWe are seeking a highly organized and customer-focused Client Experience Coordinator to join our team. In this role, you will be the first point of contact for clients, ensuring their journey with Story Lane Box is smooth, positive, and aligned with our high standards of service. The ideal candidate is detail-oriented, proactive, and passionate about client satisfaction.ResponsibilitiesServe as the main liaison between clients and internal teams to ensure smooth project executionManage client onboarding and ensure all expectations are clearly communicated and metMonitor and respond to client inquiries in a timely and professional mannerTrack client feedback and implement strategies for continuous improvementCoordinate with production, design, and logistics teams to ensure timely delivery of client projectsMaintain detailed records of client interactions and preferencesAssist in preparing client reports and presentations