Call Center Representative

Pro Parts Center is seeking a highly motivated and customer-oriented Call Center Customer Service Representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.Position Responsibilities:Handle inbound and outbound calls in a professional manner.Provide accurate information to customers regarding product details, pricing, and availability.Process and manage customer orders and ensure timely delivery.Verify customer information, such as addresses, phone numbers, and email addresses.Provide exceptional customer service to ensure customer satisfaction.Follow up with customers to ensure their needs are met and exceeded.Maintain a thorough understanding of the products and services offered.Work with the sales team to identify opportunities to upsell products and services.