Bilingual Customer Service Representative

Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customerUnderstands entire office operation sufficiently to direct customers appropriately May summarize services to customers who ask what we doOffers work application and encourages its completion when appropriateMay check for previous work registration or other service and updates MIS systemsProvides information about community resourcesMay provide job search assistance including direct referral to jobs in the databaseRecords those referrals properlyAssures that needed materials are available to the public near the office entryOther duties as assigned