Team Lead, Operations

Job Description

• Lead, motivate and develop the team through the provision of instructions and guidance to ensure departmental/site performance targets are met. This includes primary operational targets such as safety, quality, delivery, and productivity.
• Lead daily accountability meetings for team (10-12 Property Preservation Specialist) designated department and provide guidancewhere required.
• Review team performance daily via daily accountability, efficiency and production meetings in order to identify areas for improvement and encourage progress.
• Manage team or individual performance in line with client processes and expectations.
• Generate and implement ideas to continuously improve individual, team and process performance.

Qualifications

• Residential, real estate or mortgage review experience from a mortgage lender or mortgage servicer experience is a plus!
• Established experience in managinga team, including being apoint of escalation
• Driveto deliver the best, personally and for the company. Motivated by responsibility, an energetic self-starter who is results orientated, tenacious and deadline driven. A high degree of self-belief and desire to progress.
• Coach and mentorassociates to ensure qualityscore - ability to manage escalations from third party vendors and clients.
• Experience working with excel, creating reports for leaderships.

Additional Information

• Competitive base salaries -we believe the top talent deserves the topdollar!
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

• 9 Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
• Free snacks, drinks and coffee
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
• Opportunities for you to join our community service initiatives, including Habitat for Humanity

AtAltisourcewe value diversity, and are proud to be an equal opportunity workplace. We do not discriminateagainst any employee or applicant for employmenton the basis ofrace, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.