Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!BE PART OF THE CONNECTIONAt Spectrum, we keep more than 31 million customers connected. As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.WHAT OUR CHAT BILLING AGENTS ENJOY MOST
Interacting with customers through our web-based chat platform
Learning about our products and services to provide knowledgeable customer service
Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
Representing a Fortune 100 company and being the written voice of Spectrum
Taking pride in upholding positive relationships and creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications
Education : High school diploma or equivalent
Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
Language : Ability to read, write, speak and understand English
Preferred Qualifications
Experience : 1+ year previous customer service experience; experience in cable or telecommunications call centers
Technical Skills : MS Office and personal computer skills
Skills : Communication, dependability, multi-tasking, typing, customer service
Abilities : Problem-solving, critical thinking, attention to detail, resilient
SPECTRUM CONNECTS YOU TO MORE
Tools + Tech : Work with innovative, web-based chat technology and information systems
Supportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay : Generous $20 per hour starting pay
Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
Total Rewards : Our comprehensive benefits are among the best in the industry (https://jobs.spectrum.com/compensation-and-benefits)
Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) !COP106 2024-40261 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=FUdvF6eZTWY)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)