Job Details

ID #46126868
Estado Texas
Ciudad El paso
Tipo de trabajo Permanent
Salario USD TBD TBD
Fuente Zachary Piper Solutions, LLC
Showed 2022-10-01
Fecha 2022-09-30
Fecha tope 2022-11-28
Categoría Etcétera
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IT Helpdesk Technician

Texas, El paso, 79901 El paso USA

Vacancy caducado!

Piper Companies is currently seeking an experienced

IT Helpdesk Technician to support our clients' staff and management in the El Paso, Texas area, along with other workers in a support role for end users and various sites in a courteous manner.

Responsibilities for the IT Technician:

• Provide Tier 1 technical support for end users at our client's site in a courteous manner.

• Perform desk-side/in-person user assistant to include software\hardware troubleshooting, upgrade, installation, and configuration.

• Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks.

• Update SOPs as needed and add knowledgebase entries

• Escalate and communicate reported issues to System Administrators and Engineers as needed.

• Provide a brief IT orientation to new staff at the site as necessary.

• Manage user accounts in Microsoft Active Directory/Azure AD.

• Manage user mailboxes in Microsoft Exchange Online.

• Onsite IT asset tracking and management

Q ualifications of the IT Technician:

• 1-2+ years of technical or helpdesk experience required

• High School diploma is required; Bachelor's degree in Information Technology or similar field is preferred

• CompTIA A+, Network+ or Microsoft MCP preferred.

• Experience providing software, hardware, network, and computer user support

• Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices.

• Strong working knowledge of Microsoft products and technologies

• Must be a United States Citizen

Compensation:

• $45,000 - $50,000 based on skills and experience

• Comprehensive benefit package: Health, Vision, Dental (Cigna), 401k match, PTO and Paid Holidays

Helpdesk, technician, IT, Microsoft, admin, office, SOP

Vacancy caducado!

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