Vacancy caducado!
Piper Companies is currently seeking an experienced
IT Helpdesk Technician to support our clients' staff and management in the El Paso, Texas area, along with other workers in a support role for end users and various sites in a courteous manner. Responsibilities for the IT Technician: • Provide Tier 1 technical support for end users at our client's site in a courteous manner. • Perform desk-side/in-person user assistant to include software\hardware troubleshooting, upgrade, installation, and configuration. • Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks. • Update SOPs as needed and add knowledgebase entries • Escalate and communicate reported issues to System Administrators and Engineers as needed. • Provide a brief IT orientation to new staff at the site as necessary. • Manage user accounts in Microsoft Active Directory/Azure AD. • Manage user mailboxes in Microsoft Exchange Online. • Onsite IT asset tracking and management Q ualifications of the IT Technician: • 1-2+ years of technical or helpdesk experience required • High School diploma is required; Bachelor's degree in Information Technology or similar field is preferred • CompTIA A+, Network+ or Microsoft MCP preferred. • Experience providing software, hardware, network, and computer user support • Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices. • Strong working knowledge of Microsoft products and technologies • Must be a United States Citizen Compensation: • $45,000 - $50,000 based on skills and experience • Comprehensive benefit package: Health, Vision, Dental (Cigna), 401k match, PTO and Paid Holidays Helpdesk, technician, IT, Microsoft, admin, office, SOPVacancy caducado!