Help Desk Technician

Piper Companies is currently seeking an experienced IT Technician to support our clients staff and management, along with other workers in a support role for end users and various sites in a courteous manner.

• Perform desk-side/in-person user assistant to include software\hardware troubleshooting, upgrade, installation, and configuration.
• Follow Standard Operating Procedure (SOP) to resolve various trouble/request tickets and carry out system administration tasks.
• Update SOPs as needed and add knowledgebase entries
• Escalate and communicate reported issues to System Administrators and Engineers as needed.
• Provide a brief IT orientation to new staff at the site as necessary.
• Manage user accounts in Microsoft Active Directory/Azure AD.
• Manage user mailboxes in Microsoft Exchange Online.
• Shipping/Receiving IT equipment
• Onsite IT asset tracking and management
• Perform other duties as assigned

• Strong written and verbal communication skills
• Ability to work in a high pace environment to meet deadlines
• Knowledge of providing great customer service and attention to detail
• Problem-solving skills
• Ability to work a flexible schedule to include weekends
• Ability to travel as needed

• Must be a United States Citizen
• High School diploma is required; Bachelor's degree in Information Technology or similar field is preferred
• CompTIA A+, Network+ or Microsoft MCP preferred.
• Must be able to lift and carry IT equipment weighing 50 pounds
• Minimum of 1 - 2 years of technical or helpdesk experience is required
• Experience providing software, hardware, network, and computer user support
• Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices.
• Working knowledge of Microsoft Windows 10, Microsoft Office 365 cloud apps and services to include but not limited to Microsoft Teams, OneDrive and SharePoint.