Customer Support Assistant

Job DescriptionWe are seeking a proactive and empathetic Customer Support Assistant to join our growing team. In this role, you will serve as the first point of contact for clients and users, ensuring their questions are answered and their issues resolved efficiently and professionally. You’ll be instrumental in building and maintaining strong customer relationships that reflect the values of Every Word Code.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsResolve technical and account-related issues in a timely mannerDocument common problems and resolutions to improve support workflowsCollaborate with the product and development teams to report bugs and feature requestsMaintain accurate customer records and update CRM tools as neededDeliver exceptional service that aligns with our customer-first approach