Customer Service Specialist

Job DescriptionWe are currently seeking a dedicated Customer Service Specialist to join our team in Dallas, TX. The ideal candidate will act as the primary point of contact for our clients, providing prompt, professional, and efficient support to ensure customer satisfaction and loyalty. This position requires strong communication skills, attention to detail, and the ability to resolve issues effectively.ResponsibilitiesRespond to customer inquiries via phone, email, and internal systems in a timely and courteous mannerMaintain a deep understanding of company products, services, and procedures to provide accurate informationProcess orders, returns, and account updates with precisionHandle customer complaints, provide appropriate solutions, and follow up to ensure resolutionCollaborate with internal departments to resolve complex issues and improve service deliveryDocument interactions and feedback in the CRM systemIdentify opportunities to improve processes and customer experience