Conference Services Manager

Responsible for the management of all aspects and functions of the events assigned by the Director, Conference Services in accordance with hotel standards. Coordinate arrangements and details for clients' functions.  Maintain a philosophy, which serves as a guide to Conference Services staff.Effectively handle multiple programs and ensure the successful completion of all job dutiesContact client and maintain effective communication throughout planning and while on siteMaintain complete knowledge of and comply with all departmental policies/service procedures/standardsAnticipate guests’ needs, respond promptly and acknowledge all guests Maintain positive guest and colleague relations at all timesBe familiar with all hotel services/features and local attractions/activities to respond to guest inquiriesResolve guest complaints, ensuring guest satisfactionMonitor and maintain cleanliness, sanitation and organization of assigned work areasDaily scheduled group functions, times, locations, amount of people and specified requirementsUnderstand the location of all hotel function space and names of function roomsUnderstand all styles of meeting and banquet room sets and banquet room capacitiesRetrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standardsMake note of changes as received from Catering and post function sheets for the next 7-daysDocument daily set-up requirements according to departmental procedures / attach respective diagramsInspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departmentsMonitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental proceduresConduct pre-function meeting and review all information pertinent to set-up and service of groupConstantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.’s; bring any deficiencies with respective department personnelAssist staff with their job functions to ensure optimum cleanliness and service standards for guestsCoordinate group's requests for additions/changes to scheduled arrangementsDirect the final breakdown of function room and clean upMonitor storage and delivery of group packagesMaintain a personal organization system for files and paperwork within departmental guidelines