Vacancy caducado!
- Need to be fully COVID vaccinated
- Background and credit check is REQUIRED
- Position: Contract to Hire - 6 months+> convert to PERM
- Hybrid schedule: 2.5 days on-site/ 2.5 days remote
- Location: Coppell, TX (Cypress Waters area)
- Hourly pay rate: $28.00-30.00 per hour
- Under close supervision, this position will be responsible for administration and internal support of the company’s PCs, printers, servers, related equipment and applications.
- Tasks include user support, performing PC maintenance, upgrades and configurations.
- This position requires heavy problem-solving and decision making governed by procedure, guided by policy and focused on daily operations.
- Performs more complex aspects of function; receives guidance/supervision on new assignments but normally works independently on mastered tasks.
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Provide Level I and Level II support and resolve of Level I escalations.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Assist with Onboarding and Off-boarding users.
- Assist with physical user moves.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Report issues to the Service Desk/Service Desk Manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Minimal after hours work will be required
- Regular meetings with Service Desk Team/Manager
- Certifications: A+, Network+, MCP, MCDST, HDI are a big plus
- Working knowledge of Windows 10, basic Windows Server 2012/2016 and higher; Microsoft Office 2016/O365, Citrix XenApp, Endpoint Protection, Active Directory, Cisco VPN, Cisco Call Manager.
- Laptop/desktop hardware that includes RAM, hard drives, motherboard, power supplies, etc.
- Working knowledge of and experience with Microsoft Office with previous experience with MSP, Black Knight/LPS and Sagent preferred.
- Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Responds promptly to customer needs.
- Excellent attention to detail.
- Ability to multi-task and consistently meet multiple deadlines.
- Strong verbal and written communication skills.
- Ability to work in a team environment.
- Strong customer-service orientation.
- Ability to use good judgment.
Vacancy caducado!