NOC (network operation Center) Video Operations Specialist puesto vacante

Vacancy caducado!

Job TitleNOC Video Operations Specialist

Keywords to search in resumeNOC Specialist, NOC Tier 2, ITIL, IPTV, Live Streaming, Video Networking and Operations)Technical/Functional Skills

-MUST HAVE SKILLS 5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead Excellent written and oral communication skills Ability to collaborate and work with internal teams and external partners Good understanding of NOC monitoring tools and event handling Good understanding of ITIL processes Experience in end to end incident management, ticketing/ticketing tools and supporting maintenance requests Good understanding of data networking / data communications / video networking technologies Must have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIs Good knowledge in audio/video compression technologies like H.264, MPEG2, ATSC, PCM, AC3 will be an added advantage Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols. Experience in rolling out configuration changes and project deployments Provide guidance to Video Operations Analysts (Tier 1 / Level 1 teams) Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads) Experience with SDI and ASI video interface will be an added advantage Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.) Must be willing to work in shifts, 24 x 7 operations

Roles & Responsibilities Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) team Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels Triage and escalate appropriately as necessary End to end ownership till ticket closure Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system Handling backlog tickets from previous shift and made sure the necessary follow ups done Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s Participate, drive and manage major incidents Develop postmortem reports as necessary Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification Work on Service requests - perform new Station Turn Ups Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies Update existing and Develop new SOP s Perform any additional task assigned by team lead/manager Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift

Vacancy caducado!

ID	#41454512
Estado	Texas
Ciudad	Austin
Tipo de trabajo	Permanent
Salario	USD Depends on Experience Depends on Experience
Fuente	Wavespire
Showed	2022-05-23
Fecha	2022-05-04
Fecha tope	2022-07-03
Categoría	Tv/cine/vídeo/radio
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Job Details

NOC (network operation Center) Video Operations Specialist