Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Required Skills: Technical Analyst Responsibilities:
Develop, test and optimize automation rules in response to changes in workflow processes and product changes.
Build features necessary for support issue classification and automation.
Identify and advocate for improvements in existing automated solutions and automation strategy.
Drive key performance metrics such as automation quality, volume mitigation, and operational efficiency.
Partner with data analytics, product, and operations experts to solve problems at scale.
Provide technical solutions in response to operational escalations, delivering the highest level of satisfaction.
Clearly communicate the status of your work to stakeholders.
Minimum Qualifications: Minimum Qualifications:
Master's degree in Computer Science, Data Analytics, Business Analytics, Information Management, or a related field and 36 months of experience in the job offered or in a data-analytics related occupation.
Experience must include 36 months involving the following:
Scripting languages or functional programming, such as PHP, Python, Java, or Haskell
Working with quantitative data
SQL
Building relationships among multiple teams
Working both autonomously and collaboratively, and
Communicating with and influencing technical and non-technical audiences.
Public Compensation: $145,815/year to $168,520/year + bonus + equity + benefitsIndustry: InternetEqual Opportunity: Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].