Marketing Assistant

Job DescriptionReboot Staff is currently seeking a detail-oriented and dedicated Customer Support Assistant to join our growing team in Austin, TX. In this role, you will be the first point of contact for customers, ensuring a high-quality experience through professional and timely support. You will handle inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional mannerTroubleshoot product or service issues and provide appropriate solutionsMaintain accurate records of customer interactions and transactionsCollaborate with other departments to resolve complex customer concernsMonitor customer feedback and identify areas for service improvementFollow communication procedures, guidelines, and policies