As a Hardware Sustaining Engineering Manager, you will be a member of the team that is responsible for global hardware design, standards, and architecture.  Additional responsibilities include the leadership and development of Hardware Standards Engineers.
What you get to do in this role:Manage the sustainability of server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.Manage the process for maintaining server, storage, cloud service provider, and rack SKU documentation.Manage the process of designing server, storage, cloud service provider, and rack SKU documentation.Document change management.Develop new designs and changes to non-capacity components, including but not limited to cabinets, PDUs, network cables, power cables, and other device management hardware.Maintain relationships with reseller/integrators and suppliers of non-capacity components.Ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.Design, build, and maintain operational configurations to ensure consistent deployments over time.Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues.Manage daily work assignments for individual engineers.Lead a team of engineers with troubleshooting and problem remediation. Provide career development leadership to a team of engineers.