Job DescriptionWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.Summary:Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Liquid Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) /Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.Location: The territory primarily covers Texas (Houston area) up to 75% travel.Responsibilities:
Perform on-site installation, repair, maintenance and qualifications.
Must be client-focused, working in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Other duties may be assigned
Minimum Qualifications:
High school diploma and 5+ years of hands-on experience as a Service Engineer supporting Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) and Mass Spectrometry (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) or equivalent experience particularly working with analytical instrumentation, or 5 years or more years relevant industry
Effective communication skills and ability to establish good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location
Must be available to travel overnight up to 70% within the territory or other areas as required
Essential Functions and Physical Requirements
Ability to safely lift 50 Lbs with assistance on occasion.
Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver’s license and safe driving record
This position has not been approved for relocation.About Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or development and manufacture of life-changing therapies, we are here to support them.Our team has of more than150,000 colleagues delivering an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit www.thermofisher.com (https://www.thermofisher.com/us/en/home.html) .Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.