Vacancy caducado!
- 2+ years of experience working in a service desk or customer service environment
- Minimum 1 year technical support experience
- Minimum 1 year phone support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
- Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
- Bachelors or Associates degree in Information Technology or a related field is a plus
- CompTIA, ITIL, KCS and Microsoft certifications are a plus