Customer Support Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Austin, TX. The ideal candidate will provide frontline support to clients, ensuring all inquiries are handled efficiently and professionally. You will play a vital role in maintaining strong client relationships and supporting daily administrative and operational tasks.ResponsibilitiesRespond to customer inquiries via phone and email in a timely, courteous mannerProvide accurate information regarding property listings, services, and proceduresMaintain client records and ensure all data is up-to-dateCoordinate with internal departments to resolve customer issuesSchedule appointments and follow up with clients as neededAssist in preparing documentation and reports related to customer interactionsMonitor and manage the CRM system for customer tracking and follow-ups