Customer Support Assistant

Job DescriptionWe are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.ResponsibilitiesRespond promptly to customer inquiries via email and phone.Provide accurate information about our services and policies.Handle complaints and resolve issues in a timely, professional manner.Maintain detailed records of customer interactions in our CRM system.Collaborate with other departments to ensure smooth customer experiences.Assist in preparing reports and customer feedback summaries.