Customer Service Liaison

Job DescriptionWe are seeking a dedicated and personable Customer Service Liaison to act as the bridge between our clients and internal teams. The ideal candidate will ensure that customer needs are met efficiently and effectively, enhancing overall satisfaction and strengthening client relationships. You will handle inquiries, resolve concerns, and contribute to the continuous improvement of service quality.ResponsibilitiesServe as the primary point of contact for client communicationsRespond to inquiries via phone, email, and in-person professionally and promptlyCollaborate with internal departments to resolve customer issues and follow up as neededDocument client interactions and maintain accurate records in our CRM systemAssist in onboarding new clients and provide guidance throughout the processIdentify areas for improvement in customer service procedures and provide feedbackEnsure a high level of client satisfaction and retention