Customer Service Agent

Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Agent to join our team in Austin, TX. The ideal candidate will serve as the first point of contact for clients and tenants, ensuring a smooth and supportive experience through timely communication and problem resolution. You’ll play a key role in maintaining our service standards and upholding our commitment to client satisfaction.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and in personResolve service issues by clarifying complaints, determining the cause, and providing effective solutionsMaintain customer records by updating account informationCoordinate with other departments to resolve customer needs efficientlyProcess service requests, work orders, and follow-upsDocument all customer interactions and transactions accuratelySupport leasing and property management teams as needed