Business Analyst

Visa Operations and Infrastructure (O&I) is looking for a Business Analyst with a strong focus on process improvement and Agile transformation to drive automation and efficiency within our organization. This role will be responsible for analyzing existing workflows, identifying opportunities for automation, and defining technical requirements to streamline operations. The ideal candidate will have experience working with Jira, Jira Align, AskNow, and databases, and should be comfortable generating basic SQL queries and code scripts to support data analysis and reporting.This position will interact with business stakeholders, development teams, and Agile coaches to enhance productivity, improve tooling integrations, and support Agile transformation initiatives.Key ResponsibilitiesProcess Improvement & Agile TransformationAnalyze current business processes and identify areas for automation and optimization.Collaborate with stakeholders to define business problems and translate them into actionable technical requirements.Support Agile transformation efforts by optimizing workflows in Jira and Jira Align to improve team efficiency and reporting.Assist teams in leveraging AskNow and other automation tools to enhance decision-making and reporting.Provide data-driven insights to measure Agile maturity and process efficiency.Technical Requirements & AutomationWork closely with developers, product owners, and Agile teams to define and document technical requirements for automation solutions.Create and modify SQL queries to analyze data, identify trends, and generate reports.Write basic Python (or similar) scripts to automate data extraction, transformation, and analysis.Ensure data integrity and accuracy when integrating systems or automating workflows.Support the development and testing of automation solutions by providing clear, detailed specifications.Stakeholder Engagement & CommunicationPartner with business and IT teams to gather requirements, identify pain points, and recommend solutions.Act as a liaison between business teams and developers to ensure successful implementation of process improvements.Communicate findings and recommendations through presentations, reports, and dashboards.Train and support end-users on new processes and automation tools.Essential SkillsTechnicalBasic SQL proficiency – ability to write queries to extract and analyze data.Basic Python scripting – ability to develop simple scripts for automation and data manipulation or demonstrated ability in alternate coding languagesExperience working with Jira, Jira Align, AskNow, and databases.Strong understanding of process mapping, automation, and data-driven decision-making.Business & Agile ExpertiseExperience with Agile methodologies (Scrum, SAFe, Kanban, etc.).Ability to define and document technical and business requirements for automation projects.Familiarity with process improvement methodologies such as Lean, Six Sigma, or BPMN.Strong analytical and problem-solving skills with a focus on continuous improvement.Soft SkillsExcellent communication and collaboration skills to engage with stakeholders at all levels.Ability to work independently and manage multiple priorities in a fast-paced Agile environment.Strong attention to detail and ability to translate business needs into technical requirements.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.