Finance Company seeks professional with initiative, strong communication skills, and customer service experience to join our team. This person will manage accounts and all the different aspects of them, including and not limited to: making collection calls every day -in English and Spanish-, taking daily payments, managing confidential and sensitive financial information, and continually providing support to our customers to stay current on their accounts.
Main Responsibilities for this Position:
Professionally communicate with customers with past due accounts and set up payment plans according to company guidelines
Identify reasons for delinquency, help customers find solutions to bring their accounts current, and create a reduction in overall delinquent debt
Educate customers on account terms and alternate payment methods
Process payments and comfortable managing confidential information
Maintain corresponding paperwork up to date and organized on each account
Handle other administrative duties related to assigned accounts and not limited to collections
Essential Skills needed for this Position:
Must be Organized and Detailed Oriented
Ability to multitask and adjustable to various situations
Ability to work in a fast-paced environment and open to feedback
Positive attitude and being a great team player
Be able to handle sensitive information with confidentiality
Our Requirements:
Experience as a Customer Service Representative within a fast-paced customer service environment (we provide paid training)
Must have good attendance and be punctual
Bilingual in English and Spanish is a MUST
Proficient in Microsoft Office Word, Excel, PDF and eager to learn new Software
Work Schedule:
This is a full-time position. Monday through Friday 8:30 am – 5:30 pm. 1 hour for Lunch Break.
Compensation and Benefits:
Pay will be commensurate with your experience and skill level: $26 - $28/Hr - Base hourly + Weekly and Monthly Commissions. We offer paid Holidays, PTO after the first year, Health, Dental and Vision Insurance. Free lunch on Fridays.