About the Role: We are seeking a bold, customer-obsessed Senior Manager of Product Management to join our Digital Technology Go-To-Market (GTM) team at ServiceNow. In this role, you will lead the strategy, design, and delivery of digital products that empower our global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences. 
 
You will bring a CEO mindset, a passion for human-centered design, and the ability to cut through bureaucracy to deliver outcomes. You’ll own product metrics, drive adoption, and lead with data to ensure our platforms deliver measurable business value. Key Responsibilities: Define and execute product strategy for GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement. Apply human-centered design principles to deeply understand user needs and craft intuitive, impactful experiences. Own product KPIs, adoption metrics, and business outcomes—using data to inform decisions and continuously improve. Partner with Engineering, Architecture, and Business stakeholders to deliver scalable, intelligent, and integrated solutions. Lead product discovery, define requirements, and prioritize roadmaps that align with strategic GTM goals. Champion a customer-obsessed culture, ensuring every product decision enhances user experience and drives value. Navigate complex organizational structures with a bias for action, challenging the status quo to accelerate innovation. Collaborate across functions to drive alignment, influence stakeholders, and deliver cross-functional initiatives. About Digital TechnologyWe’re not yesterday’s IT department—we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.