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This role is based at one of our corporate offices in Dallas, TX Memphis, TN or RemoteThis is your chance to be part of a team that is revolutionizing human hospitality in a digital world. As a Senior Analyst, Product Management, you will collaborate with teams including product, software engineering, XD, and accessibility to identify opportunities for product improvement and optimization. On the product team reporting to the Senior Manager of HRCC Product, you will work on projects that focus on both guest and agent satisfaction.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:
Support the ongoing maintenance, administration, and advancement of the contact center reservation application.
Translate strategic objectives into actionable project plans, and craft partner communications.
Assist product manager with requirements and user story creation.
How you will collaborate with others:
Collaborate across the Customer Care teams to complete projects, and ensure a holistic guest experience across Digital, Customer Service, Sales, and Property channels.
Work with Software Engineering on production problems and enhancement requests.
Assist the Product Manager in developing the product roadmap, aligning it with our enterprise goals, market trends, and customer requirements.
WHY YOU'LL BE A GREAT FITYou have these minimum qualifications:
Three (3) years of professional experience in product, customer experience or related field
Experience transforming functional requirements into business processes
Professional product or project management experience
It would be useful if you have:
BA/BS bachelor’s degree in management information systems, or a related field
Experience with Agile tools such as JIRA or Confluence
Experience using Salesforce as a CRM
Experience in a contact center environment
Product Management Certification (CPM)
WHAT IT IS LIKE WORKING FOR HILTONHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/ApplicantAccommodationandAccessibilityAssistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this roleis$55,000-$90,000and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTEJob: Product ManagementTitle: Senior Analyst, Product ManagementLocation: nullRequisition ID: COR014R7EOE/AA/Disabled/Veterans