As a Solution Implementation Associate you will play a pivotal role in ensuring our clients achieve their desired outcomes while utilizing our products and services. The successful candidate will be working with internal stakeholders, lead the Ulula platform configuration for custom content projects and support the deployment of programs related to worker voices, community feedback and social impact across the globe. You will work directly with the Implementation Team, reporting directly to a Solution Implementation Manager. Additionally you will engage with our team of Developers, Implementation Managers and Customer Success Managers throughout the configuration and deployment of programs including setup, solutioning, configuration, testing and coordination with the engineering team on smooth deployment. 
We are seeking a team player with a keen eye for detail and problem-solving skills. You will be working on programs from a wide variety of clients including global brands, suppliers, auditors, civil society partners and researchers - ensuring we reach the program outcomes.
 Main Responsibilities: Manage and oversee translations and audios for each program, including coordination with local translators and ensuring quality control for both written and voice contentSupport client programs deployment by configuring Ulula’s PlatformWork closely with the engineering, client services and implementation teams to meet project deliverablesSupport project setup, including coordination of timelines and milestonesCoordinate deployment tasks and deliverables depending on the type of project, keeping to tight timelines Perform quality control on Ulula’s platform and specific features, including virtual testing with local testers in the countries where we workProvide project updates to internal stakeholders on timelines and project deliverablesCollaborate  with the engineering team to resolve client issues in a timely fashionContribute to team innovation through ideas for process improvement and efficiencyYou will be working with different internal teams on programs around the globe, therefore your working schedule will overlap at least 4 hours with the Toronto team during the morning time (Eastern Time Zone) (for the first 4 months). Afterwards, you will overlap 2 hours at least two times a week.