Field Application Specialist, Technical Support Team, Asia Pacific

Position OverviewThe Field Application Specialist (FAS) plays a pivotal role in delivering superior technical and application support to customers and the Sales Organization within the Industrial Solutions Division. Reporting to the Regional Sales Manager and the Technical Support Team, this position requires developing strong technical expertise to effectively promote and support the implementation of both new and existing product portfolios for end customers and channel partners.The FAS collaborates closely with the sales team to execute strategic sales plans, qualify new opportunities, and identify cross-selling possibilities during customer interactions. The role involves extensive fieldwork, travel, and delivering exceptional technical support through various communication channels, including in-person visits, email, phone and digitals.Key ResponsibilitiesTechnical Support: Provide on-field technical assistance and support to customers, addressing inquiries and resolving product application including installation, training and maintenance of small and big instruments.Customer Training: Conduct detailed training sessions for customers on the effective use of products, ensuring comprehensive understanding.Product Promotion: Actively promote products and solutions to customers by participating in events, trade shows, and presentations, showcasing the unique benefits and features of the product portfolio.Testing and Validation: Perform on-field tests to verify proper implementation of solutions, identify issues, and ensure high-quality results.Internal Collaboration: Work closely with direct/indirect sales teams, sharing technical knowledge and expertise while building a network of Key Accounts, Key Opinion Leaders (KOLs), Decision Makers, and Technical Buyers.Us the tool provided to track and communicate activities with the team regarding: complaints management, business travels, instrument management and FTE.Cross-Selling Opportunities: Identify opportunities to cross-sell complementary products or services during customer interactions. Collaborate with the sales team to capitalize on these opportunities and expand the range of solutions offered to customers.The role also involves coordinating your work with other departments within the company, acting with loyalty, diligence, and professionalism, and adhering to the directives provided.