Customer Success Specialist (Mandarin Speaker)

Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SG-TAM). As a Panel Management Executive at GfK, you'll play a pivotal role in ensuring the smooth operation of our panel management, dedicated to optimizing member compliancy and data accuracy. The successful candidate will be based in Malaysia, working closely as part of Panel Management Team in Singapore, responsible for communication with households in a Singapore research panel, liaising with technicians for installation and maintenance, and data maintenance including quality checks and reports.Overview: We're seeking a proactive and independent Panel Management Executive to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including scheduling routine maintenance visits for TV meters, troubleshooting meter issues, coordinating new installations, and conducting re-training sessions as needed. Additionally, you'll be responsible for meticulous data checks and reporting, flagging any potential issues such as uncovered viewing, meter malfunctions and others. You’ll also have the opportunity to be involved with managing Digital panel of Singapore.Schedule routine maintenance visits and installations for TV metersTroubleshoot and address issues reported by household members regarding TV meter functionalityConduct re-training sessions for households to ensure compliance with participation guidelinesPerform detailed data checks and reporting, highlighting any discrepancies or potential issuesProvide weekly report updates on installation counts, pending installations, and any technical or operational challenges facedHandle telephone and email enquiries from panel membersSupport in managing database of household, individual and technical informationSupport in market research fieldwork to collect media consumption and annual updates on social demographic information from panel membersProactively engage and manage technicians/part-timers to ensure operation runs smoothlyComfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required