Assistant Front Office Manager

 Check that all Front Office employees report to work punctually and are well groomed before each of their shiftConduct daily briefings and ensure that all pertinent information is well received by team membersCommunicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actionsCommunicate with Front Office Manager on all matters regarding guest services & hotel operationsEnsure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered toCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesLiaise with Finance Department to ensure that credit procedures are properly carried out rooms with the view of achieving higher yield and increasing revenueCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesMakes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standardsHandle all guest correspondences and ensure prompt follow-ups