RESPONSIBILITIES INCLUDE:- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.- Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues.- Engage and troubleshoot with vendors on hardware and software related issues.- Manage customer trouble tickets through our ticketing system.-Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues - Provide detailed and timely ticket updates- Experience with network monitoring tools and systems is a plus .- Experience with SD-WAN technologies (Velo) is a plus- Work in a 247365 shift operation environment to provide an exceptional customer experience- Router (Cisco, Adtran, Juniper) experience is a plus- General knowledge of Firewalls and Meraki is a plus