Front office

Supervise daily front office operations, leading the team to deliver seamless arrivals, departures, guest enquiries, and exceptional customer service throughout the guest’s stay.Ensure timely and courteous handling of reservations, room assignments, billing, and guest accounts, upholding guest confidentiality and strict cash/credit procedures.Actively promote hotel facilities and Accor offers, contribute to maximizing occupancy, and promptly respond to guest requests, complaints, and special needs.Engage in training, coaching, and empowerment of team members; embrace Accor’s Heartist culture, diversity, and Planet 21 environmental initiativesPotential for job evolution to include night audit responsibilities such as balancing and reconciling daily accounts and financial reporting, subject to business and employee development needs.