Service Transition Planning & Support Coordinator

Job Description

Join a high profile program working on site with the client. We have a 12 month fixed term contract coordinate the transition of projects into service / BAU operations for multiple programs of workof varying scope & complexity. Due to scope there is potential for this role to continue longer term.

The role will involve broad stakeholder management with both internal and external parties so experience in this area is key. Your diplomatic style will see you form strong relationships and drive outcomes, leading to a smooth transition of programs of work. You are the key conduit between program, support and technical teams to ensure clear communication and cohesive work between all parties. Key aspects of the role include:

• Proactively identify & raise risks to successful transition to service and escalate through the appropriate channels to ensure the risk is understood and is either accepted or mitigated;
• Provide subject matter expertise at a high level across all ITIL Servicemanagement disciplines to ensure the validations & signoffs being provided by project, support & service management teams are covering all reasonable aspects of a good transition to service;
• Work closely with the Service design coordinator & analyst to understandany design activities required to be completed by the project team and ensure they are being incorporated in build & test activities or highlight the gaps and raise risks.

Qualifications

You ideally have experience in Transition Planning and Support however professional experience in another ITIL function is also valued. You also have:

• Sound communication skills and an ability tobuildrelationships withProject Managers based on credible advice and performance
• Professionalexperience workingwithin aprojectorITIL Service management area
• Demonstrated experience in understanding the integration between various ITIL Service management disciplines and essentials for projects successfully transitions to operations,
• Good working knowledge of a broad range of skills including software, systems and enterprise architecture, ITIL service management, Agile & DevOps.

Additional Information

Due to the nature of the work this role will require applicants to be Australian Citizens withbaseline clearance or ability to obtain one.

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.