Guest Services Agent (F/M/X)

We are seeking a friendly and customer-focused Guest Services Agent (Hotel Receptionist) to join our team at Novotel Canberra on a full-time basis. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment. You will:Welcome and check-in guests, providing a warm and professional greetingHandle guest enquiries and requests efficiently and courteouslyProcess reservations, room assignments, and check-outsManage guest accounts and handle payments accuratelyProvide information about hotel services, local attractions, and events in CanberraCoordinate with other departments to ensure guest needs are met promptlyResolve guest complaints and issues with empathy and efficiencyMaintain a clean and organised reception areaAssist with administrative tasks and reports as requiredEnsure compliance with hotel policies and procedures at all times