Client Experience Officer

We’re thrilled to be opening our brand new clinic in Bruce, ACT, and are looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA. This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday, until March 2026. There is potential for extension beyond this date.Responsibilities will include:Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals.Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families.Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs.Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies.Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment.What's in it for you?As you support many, we support you. We offer:Investing in you – Professional support + connecting you with leaders across the group to help maximise your potential.Excellent remuneration – Industry leading salary + salary packaging + car allowance + laptop + smartphone + purchased leave.Looking after you – Discounted private health insurance + free counselling through our EAP +Travel club deals + fitness passport… just to name a few.Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.