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Field IT Technician for our client in Oak Ridge, TN Job Title: Field IT Technician Job Location: Oak Ridge, TN Job Type: Contract Job Description:- In this role, the technician will be supporting our customers for various project support needs including hardware, software, automation equipment and network troubleshooting.
- This role may be required to work overtime and varying hours depending on project need.
- The candidate must have strong troubleshooting skills and be able to handle multiple competing tasks at once with the ability to prioritize as needed.
- Provides hardware, software and/or network problem resolution support for automation equipment.
- Stage computers for installation by applying standard images and baseline software.
- Install and configure desktop computers, CAD workstations and associated peripheral devices for end users.
- Analyze and resolve hardware, software, and/or network problems within service-level requirements.
- Maintains contact with users/clients using automation equipment to provide automation support.
- Provides training to users in use of automation hardware, software, and Local Area Networks (LAN).
- Provide instruction to peers or customers as needed.
- Performs IT projects as assigned.
- Maintains working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for project use.
- Bachelor’s degree from an accredited college or university with 6 years of relevant work experience.
- OR 12 years of relevant work experience in lieu of degree.
- Strong problem solving and end-user support skills.
- Hands on experience with Microsoft Windows 10.
- Must have experience performing desktop hardware and software setup and configuration.
- Must be highly organized and a responsible time manager.
- Must be able to handle multiple competing tasks at once and prioritize as needed.
- Must be able to maintain computer inventory and abide by project inventory standards.
- Computer literate in common software applications, including Microsoft Office and Adobe.
- Experience with imaging techniques and imaging software such as Microsoft Deployment Toolkit (MDT).
- Microsoft Desktop and Server Operating System certification and/or CCENT, A+, or Network + certification.
- Must have excellent oral and written communication skills and the ability to document in written format technical processes in a clear and concise manner.
- Experience with Active Directory and Group Policy Objects.
- Knowledge of telecommunications systems, protocols, and support.
- Understanding of data network concepts and terminology.
- Experience troubleshooting Citrix client and Virtual Private Networking (VPN) remote access problems.
- Experience with virtualization technologies and management tools (i.e. XenCenter and VMWare VSphere).