Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

The Role A Business Process Consultant (BPC) for ServiceNow is a functional and process expert in the ServiceNow Expert Services Team on customer engagement teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Core Business Services Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facility Service Delivery, Employee Service Management Solutions and Finance & Supply Chain Solutions – all with the goal of accelerating and driving customer business outcomes.What you get to do in this role:· Be the process expert for HR, Legal, Workplace/Facility and/or Finance/Supply Chain departments using ServiceNow products and ServiceNow best practices focused on configuration vs. customization, to drive business outcomes· Driving HR, Legal, Workplace/Facility and/or Finance/Supply Chain-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders· Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes· Lead customer design workshops focused on ServiceNow Platform and Solution functionality· Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral· Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution· Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.· Guide and advocate for the customer’s needs throughout the engagement· Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources· Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement· Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes· Prepare all customer-facing deliverables focused on process· Juggle multiple and complex projects/initiatives· Promote continuous improvement practices for delivery/engagement materials· Support specific sales activities when required· Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request· Up to 50% travel annually, driven by customer needs and internal meetings