Vacancy caducado!
Job Description
Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within theOcean ExportDepartment.
Major Duties and Responsibilities- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and traceshipments as required
- Utilize Process Monitors andWorkflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
- Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
- Customer Service: 6 months to 1 yearexperience and/or training; or equivalent combination of education and experience
- Understanding oftransportation documentation and termsis a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Strong desire to learn
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Vacancy caducado!