Vacancy caducado!
Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Managing a team of junior customer service representatives.
Communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Responding promptly to customer inquiries.
Ensure customer satisfaction and provide professional customer support.
Qualifications
High school diploma, general education degree or equivalent.
Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Additional Information
- That is not a remote job!
- Apply now!
Vacancy caducado!