Works under limited supervision to assist in the operating of multi-key telephone instruments, computer-aided dispatch systems, and other systems. Provides radio dispatch services to the citizens of Shelby County, Tennessee. Leads Dispatchers in dispatch duties. Assists Senior Dispatcher in daily operations and fulfills duties of Senior Dispatcher in their absence.Pay Grade: 49
Salary Commensurate with Experience and EducationMinimum Qualifications+-+
| 100%- |
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| 1. Four (4) years experience in a radio dispatch center for a public |
| safety agency; AND |
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| 2. High school diploma or possess a GED; OR |
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| 3. An equivalent combination of related education and/or experience. |
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| 4. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED |
+-+Duties and Responsibilities+-+
| 1. Assists and leads personnel in the efficient and effective |
| operation of the dispatch office. |
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| 2. Receives, monitors, and responds to all incoming emergency, |
| complaint, and routine calls by telephone and radio. |
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| 3. Makes decisions and gives information to appropriate by |
| established protocols. |
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| 4. Maintains proper operation and maintenance of radios and |
| communication equipment. |
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| 5. Leads and directs subordinate personnel. |
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| 6. Transfers needed equipment to designated locations, if needed. |
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| 7. Develops and maintains records/logs of all calls and ensures |
| established procedures are followed. |
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| 8. Relays certain calls and information to supervisor. |
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| 9. Advises supervisor of problems with communications equipment and |
| ensures constant working order. |
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| 10. Maintains records and files under established guidelines. |
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| 11. Performs other related duties as required or directed. |
+-+KSA's+-+
| KSAs- |
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| 1. Knowledge of CALEA standards relating to Communications. |
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| 2. Basic competency for this position requ res unique, requisite |
| knowledge, comprehension, and application of skills for effective |
| response to operational and supervisory activities. |
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| 3. Demonstrate comprehensive knowledge of agency policy and |
| procedure using all available resources to enforce policies and |
| procedures. |
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| 4. Effective interpersonal communication skills and leadership |
| qualities in addition to having a thorough working knowledge of |
| agency policies and procedures, operational activities, and |
| telecommunication skills. |
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| 5. Must have the ability to promote individual and organizational |
| performance to achieve agency mission, standards, and goals through |
| leadership and training in order to provide the highest level of |
| public safety communications services. |
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| 6. Must be able to provide timely, accurate and objective support, |
| and discipline of subordinate personnel. |
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| 7. Ability to act appropriately and professionally as a |
| representative for the agency as authorized. |
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| 8. Must be able to maintain operational and technological competence |
| as defined by the agency. |
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| 9. Must clearly understand the role and responsibility of the job |
| description toward accomplishing agencys mission. |
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| 10. Must have the ability to act as an information resource to |
| employees and assist in decision making as needed. |
+-+Special Requirements
Must be able to type 30 wpm.
Must pass a Dispatch Skills Assessment.
Must have thorough knowledge of NCIC, TIES, and NLETS programs.
Must have extensive experience in the use of computer aided dispatch system(s).
Must have extensive experience in the use of radio equipment and basic troubleshooting methods.
Must have acceptable level of literacy.
Must have acceptable cognitive and psychomotor skills.
Must be able to work rotating shifts, holidays, and weekends.
Must pass pre-employment testing.
DisclaimerThis position is subject to a background check for any convictions that have substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered andwill notautomatically disqualify the candidate.