Description
Provide onsite and remote desktop support for end-users, including setup, configuration, and troubleshooting of hardware and software.
Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi), ensuring optimal performance and uptime.
Support RF scanners and related warehouse technology, including setup, configuration, and troubleshooting.
Install, configure, and troubleshoot printers, scanners, and other peripherals for end-users.
Manage and resolve Office 365-related issues, including user account management, email configurations, and troubleshooting in Outlook, OneDrive, and Teams.
Assist with hardware installation, including desktops, laptops, mobile devices, and peripherals.
Collaborate with IT teams to resolve network, server, and security-related issues.
Provide support for mobile devices and ensure secure access to corporate resources.
Document and track support requests using help desk ticketing systems, ensuring timely resolution and communication with users.
Assist with new employee onboarding, including setting up hardware, software, and network access.
Provide basic training and guidance to users on new technologies, tools, and best practices.
Maintain a high level of customer service, ensuring that all users have a positive support experience.
Requirements
Proven experience in a Desktop Support or IT Support role.
Strong knowledge of networking principles, including troubleshooting TCP/IP, DNS, DHCP, and VPN connectivity.
Experience providing support for RF scanners and other mobile technology, especially in warehouse or distribution environments.
Hands-on experience troubleshooting and supporting printers, scanners, and other peripherals.
Proficiency in supporting Microsoft Office 365, including Outlook, Teams, OneDrive, and user administration.
Familiarity with desktop operating systems (Windows 10/11, macOS) and related software applications.
Ability to work with remote desktop tools and help desk software for troubleshooting and support.
Strong problem-solving skills, with the ability to diagnose and resolve technical issues independently.
Excellent communication and interpersonal skills, with the ability to explain technical issues in a user-friendly manner.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred Qualifications:
Certifications such as CompTIA A+, Network+, or Microsoft certifications.
Experience with Active Directory, SCCM, or other enterprise IT management tools.
Previous experience working in a warehouse or distribution center environment with RF scanner support.
Familiarity with ITIL practices for service management.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .