Client Success Account Manager

THE POSITION:The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA's 3PL Warehouse & Distribution service.  As an account manager (from 5-8 pharmaceutical clients), this role oversees the relationship and increasing service levels to attain Client Delight.  The Client Success Manager, in conjunction with the business leaders of warehouse ops; order to cash; supply chain, will establish a highly effective business relationship with our pharmaceutical clients. This role works directly with Senior EVERSANA and client leadership.  This position is responsible to establish regular touch points and business reviews including formal presentations on a regular basis.CRITICAL RESPONSIBILITIES:Relationship Management of 5-8 clients, as the primary contact with client.  The primary role for the CSM includes relationship management, communication, and problem solving, both strategic/tactical. Creating Executive summaries outlining issues/problems and solutions.Presenting findings and solutions to Client and EVERSANA leadership as applicable.Lead interactions within EVERSANA and with clients to maintain and demonstrate the expected high level of Client Delight.Lead internal channel team meetings to problem solve thru collaboration and communication resulting in a more efficient and effective delivery for the client accounts.Suggest solutions when appropriate.Maintain a high-level adherence to department and company processes resulting in high quality client experience, in-depth reporting and satisfaction.